Real People. Real Stories. Real Success.
It’s one thing to hear from a “sales person” why
you need a product in your life, what it will do for you and why you should buy
it. No matter how trustworthy the source, I think we’re all a little skeptical
when we find ourselves in a situation like that. It’s why people ask friends
for recommendations or references are checked before a decision is made. It’s human nature to want reassurance in the
choices we make.
As much as we could use this space to write up
how beneficialEssentials of Profitable Warehouse Operationscould be when used to train people in your company, we’re going the
peer-to-peer recommendation route. The goal is to provide you real and useful
advice from people in the same situation you are. We also can share with you
some of the best-practices companies use when training, which will give you a
great head-start in beginning your own program.
Erb Co. is a 100-plus year-old distributor
distributing a wide range of plumbing, heating and industrial PVF supplies and
solutions throughout Western New York and Northwestern Pennsylvania.
In late 2009,Gary Bosley,
Erb’s vice president of sales and marketing, made the decision to invest in
training for the company’s warehouse and operations personnel. He chose to use
ASAEF’sEssentials of Profitable Warehouse Operationsprogram. “Since the first of the year, we have utilized this course for
training of all warehouse personnel and truck drivers. I have used the book and
leadership CD to teach this course each week to about 25 people,” shares
Bosley. “I am pleased with the course content and the way it is presented. The
warehouse employees are engaged in a way I never imagined. They are asking
thoughtful questions and have a much better understanding of our overall
business. There is not a class that goes by without a suggestion from a
warehouse employee that Erb Co. can implement and make our warehouse a safer
and more productive environment.”
One result from using this course surprised Bosley.
“This course also truly makes everyone in our warehouse feel part of the
team. They have come to realize how
important their jobs are in the distribution chain and are much more cognizant
of how their actions impact the success of Erb Co., and ultimately the success
of our customers.”
To discover how the ASA Education Foundation can
help you experience similar training success, contactAmy Black,
ASAEF executive director, firstname.lastname@example.orgPatrick Osborne, senior
director of program development, email@example.com. Both Amy and
Patrick can be reached at 312.464.0090.
A Conversation with the ASA Education Foundation
April 1, 2010