Hodges Supply Saves Time With Updated Technology
Now Hodges Supply uses the quick item-lookup capabilities, pricing functionality and one-stroke quote-to-order feature of Prophet 21 CommerceCenter software to save its employees time.
Another helpful program feature is the order history that catalogs each item a customer purchases. Many customers call in from job sites with little information about what they're looking for, but a Hodges Supply representative can easily look up their history of purchases and determine which items they might need, Brown said. The software also helps new or inexperienced sales representatives by automatically suggesting items to accompany a customer's purchase.
Brown said he would recommend this type of program to any plumbing wholesaler with veteran employees who might be uncomfortable with technology. “Before we went live, I had people who didn't know how to turn a computer on,” he said. “Now, they're entering orders and checking stock with ease.”