When asked about their satisfaction with the various sources of product, 41% of general remodeling contractors and 44% of remodeling specialists said they were "very satisfied" with wholesaler/distributors. Warehouse home centers were rated very satisfactory by 24% of general remodeling contractors and by 30% of remodeling specialists.
While lumber and building material dealers declined in shopping preference with general contractors, they received the highest satisfaction ratings: 46% of general contractors and 50% of remodeling specialists said they were very satisfied with that source.
The study was conducted by phone with 1,503 full-time contractors: 500 general and 1,003 specialists. The report based on the study will be available only to HIRI members until June 2004, after which it will be available for sale. For information on HIRI, visit www.hiri.org or call 813-627-6750.