Celesta's Installation Training Earns Kudos
Class size is limited to 12. The classroom lab includes five different units that the students install from start to finish on their own. Product training and a factory tour are also included.
Lee McQuaid of Northeastern Supply in Bel Air, Md., enrolled in CIT when he started carrying the Celesta line. After attending with two of his installers, he said he felt able to complete the installation himself.
"Jason DeBruer, our instructor, was extremely helpful and knowledgeable about the product," McQuaid said. "He pulled some real life surprises on us that were likely to occur on the job site."
Jim Bemer of Edelman Plumbing, based in Westlake, Ohio, accompanied 10 of his installers through Celesta Installation Training. "I attended CIT as did one of our showroom managers. The biggest advantage is having an 'in-house expert' that can not only can sell the product and train our sales staff, but who also can help troubleshoot issues for our installers without having to call the factory."
Rich Blum of Triangle Sales, a manufacturers rep firm based in Bridgeville, Pa., said he went to CIT with his installers to better understand the product and the process. "How better to know a product than to work with it and install it? Every rep should commit to this, and not only as an observer," Blum said.
"Some of the luxury enclosures are very complicated and complex, making the proper measuring as important as the actual installation," Blum said.
Installers and distributors can speak with technical service representatives at the Celesta Hotline: 866-686-5435.
For more information, visit www.celestabybasco.com or call Paul Williams, vice president of sales and marketing, at 800-543-1938.