In this book, Steve Coscia outlines the transformation possible for the HVAC industry when positive and consistent customer service practices are deployed at all levels of an organization. It is written in a simple and well-illustrated manner that everyone can understand. The handbook is available at www.telestress.com. Contact Steve at firstname.lastname@example.org or call 610-853-9863.
Products...HVAC Customer Service Handbook
December 5, 2005