Someone must own sales excellence. Someone must act as CEO for CRM. That person should be a respected sales leader with the autonomy to make critical decisions for the company. Their role goes beyond platform selection and configuration. They are responsible for driving adoption, setting standards, training, coaching and continuous improvement.
Homeowners are walking into showrooms with inspiration boards, saved posts, and a clear point of view, and they look to plumbing pros and product experts to help translate that vision into products that perform. That’s where partnerships with trusted design voices can make a difference — they create a relatable style story, simplify decision-making, and give the trade a confident place to start the conversation.
According to recent research from McKinsey & Company, AI adoption has surged over the past two years, with a growing share of organizations reporting measurable impact on revenue, cost reduction and customer engagement.
Roughly 12 million U.S. businesses are owned by Baby Boomers, and with about 10,000 Americans reaching retirement age every day, the pace of ownership transitions is accelerating quickly.
Located at 900 Kennedy Boulevard, the 44,000-square-foot facility will serve plumbing, heating, HVAC/R, and other professionals seeking a convenient source for systems, tools, equipment, parts, and accessories.
Long before the ribbon was cut on a 25,000-square-foot, state-of-the-art training facility in Maple Heights, Ohio, the foundation for the Jay Blaushild Training & Education Center (J-TEC) was already firmly in place.
Targeted increases across plastics, metals and HVAC components continue into April, signaling a more surgical pricing environment for PHCP-PVF distributors.
The latest round of adjustments, effective from mid-March through mid-April, reflects that same trend, with manufacturers implementing measured increases across venting systems, brass and PVF components, thermoplastics, HVAC parts, controls and copper fittings.
In the United States, the current steel tariff structure is rooted in Section 232 of the Trade Expansion Act, which imposes duties of up to 25% on imported steel, with some increases reaching 50% in recent policy adjustments. These tariffs were designed to safeguard domestic manufacturing and national security interests, but they primarily target raw steel and certain derivative categories, leaving gaps that global suppliers have learned to navigate.
During beta testing, F.W. Webb customers praised the app’s ease of use and time-saving features. They highlighted the ability to switch locations and view product availability by store as standout features. Customers also appreciated the option to register for training events at their nearest F.W. Webb store right in the app.
Following the most recent vote, Bill Condron, CEO of The Granite Group Wholesalers, LLC, was elected to the Board for the first time. Karla Neupert Hockley, Chair & CEO of Consolidated Supply Co., and George Vorwick, President and CEO of United Electric Supply Company, Inc., were re-elected to additional terms.