Dick Friedman is a recognized authority on information technology (IT) for distributors, wholesalers and manufacturers. He has 25+ years of experience helping PHCP, HVACR and PVF distributors and manufacturers in unbiased, objective ways. His firm does NOT SELL systems or software; they make unbiased, objective recommendations about getting a WMS, VDP and PTL. Dick is a contributing editor to SUPPLY HOUSE TIMES, and consults with readers. Call his computer hotline (847/256-3260) for a FREE consultation, or visit his Web site for more information.