Hank Darlington: Showrooms

NKBA Hall of Famer Hank Darlington shares his views and advice aimed at kitchen and bath wholesalers.


DPHA convention loaded with educational opportunities

Many years ago I graduated college, did a stint in the Army, got an MBA and went on a job search.
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2020: A showroom odyssey

Big changes are right around the corner for our industry.
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The future of retail and brick-and-mortar stores

Yesterday and tomorrow.

What does the future hold for retail and brick-and-mortar stores? 

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How to turn unhappy customers into happy ones

Switching sides.

It’s just part of doing business.

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Your margins don't have to suffer any longer

Price, price, price.

Learning to deal with it in a strong, positive and well-thought-out manner is the key.

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Industry veterans provide expert bath and kitchen insights

Five industry veterans provide their thoughts on a variety of topics.

Not to miss an opportunity to talk shop and share industry insights, we all sat down with a glass of wine and my list of questions with the goal of creating this fun and informative article. I think we accomplished our goal. See if you don’t agree.

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The tale of a superstar sales consultant

Rare air.

The experienced, proven sales consultants meet and greet the clients, do the qualifying and help the clients select their products. This information is then turned over to an experienced team of backup people to put the quote together.

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Times are changing for the bath and kitchen industry

How a free enterprise system affects the heavy hitters in our industry.

It’s certainly no secret that I’ve been active in this great industry for a number of years, and over those years I’ve seen tremendous changes.

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Build ‘soul’ in your showroom

Don’t become just another brick-and-mortar showroom.

Aren’t you just worn out hearing brick-and-mortar showrooms are giving way to the Internet? I know I am! First, I don’t believe it. Second, I know there are a number of things you can do to prevent it from happening.

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The numbers game

Properly used data can be a powerful management tool.

I’ve always been a numbers kind of guy! I liked math when I was in school and learned very early on how powerful numbers can be in helping run a business. The more ways you can analyze your business, the more successful your business will be. STOP! Don’t move onto the next article just because numbers aren’t your thing. At least give me an opportunity to explain why I strongly believe you should incorporate numbers into the management of your showroom.

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The December issue of SHT featured Supply House Times on the Road: AD Chairman and CEO Bill Weisberg talks inspiration at annual meeting; Distributor roundtable: Smart bets; and much more!
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The information SUPPLY HOUSE TIMES uses to rank the Premier 125 is the most accurate we can gather. It is primarily based on responses to a questionnaire we send to the wholesalers in our database, supplemented with information obtained from industry reports and estimates.