Articles by Hank Darlington

A time to give, say thanks

Recognizing the efforts of others can go a long way in life.
I keep a file folder labeled “article ideas.” After writing an abundance of articles, I have to be careful not to be too redundant, although you know I do have some favorite topics! My writing style has always been to be less formal and more personal.
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A few forms can reap big benefits

Gathering the proper information will increase sales, productivity, efficiency and morale.
I’ve been reluctant to write on this subject because, quite frankly, I really don’t like a lot of “forms.” However, when I reflected on how much they helped my business become more professional and proficient, and how they’ve helped dozens of my consulting clients, I decided to plunge ahead.
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Would I want to buy from you?

Make your client’s shopping experience the very best you possibly can.
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Learning To 'Sell' Features And Benefits

Every time you can add value, price becomes less important.
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Understanding Gross Profit Margin

There will always be a niche for well-run, family-owned wholesalers.
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Klaff's Raises The Bar

Customer service, employee training and integrated design distinguish showroom operations.  
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Is Your Website the Best in Your Market?

Operating the best showroom with the  best-trained people won’t bring customers through your door.
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Buying Habits of the Affluent

They’re still spending, but be prepared for the changes.
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The “Ps” Of Showroom Success

You should have a formal/written business plan for your showroom operation.
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2011 Showroom Survey - Part 3

Competition, gross profits and marketing strategies are examined.
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BNP Media's Plumbing Group Visits Grundfos North American Headquarters

BNP Media’s Plumbing Group, comprised of the Plumbing & Mechanical, Supply House Times, PM Engineer (pme) and Reeves Journal brands, recently visited Grundfos’ new North American headquarters building in the western Chicago suburb of Downers Grove, Ill.

8/26/14 1:00 pm EST

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With proper design, you can create systems that require supply water temperatures no higher than 120° F under design load conditions.

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2014 December

The December issue of SHT featured Supply House Times on the Road: AD Chairman and CEO Bill Weisberg talks inspiration at annual meeting; Distributor roundtable: Smart bets; and much more!
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