Articles by Hank Darlington

Would I want to buy from you?

By Hank Darlington
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Make your client’s shopping experience the very best you possibly can.
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Learning To 'Sell' Features And Benefits

By Hank Darlington
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Every time you can add value, price becomes less important.
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Understanding Gross Profit Margin

By Hank Darlington
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There will always be a niche for well-run, family-owned wholesalers.
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Klaff's Raises The Bar

By Hank Darlington
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Customer service, employee training and integrated design distinguish showroom operations.  
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Is Your Website the Best in Your Market?

By Hank Darlington
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Operating the best showroom with the  best-trained people won’t bring customers through your door.
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Buying Habits of the Affluent

By Hank Darlington
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They’re still spending, but be prepared for the changes.
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The “Ps” Of Showroom Success

By Hank Darlington
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You should have a formal/written business plan for your showroom operation.
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2011 Showroom Survey - Part 3

By Hank Darlington
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Competition, gross profits and marketing strategies are examined.
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2011 Showroom Survey - Part 2

By Hank Darlington
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Comparisons and commentary on data from this year’s survey.
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2011 Showroom Survey Results - Part 1

By Hank Darlington
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Hank Darlington shares results of the 2011 Showroom Survey by Supply House Times.
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BNP Media's Plumbing Group Visits Grundfos North American Headquarters

BNP Media’s Plumbing Group, comprised of the Plumbing & Mechanical, Supply House Times, PM Engineer (pme) and Reeves Journal brands, recently visited Grundfos’ new North American headquarters building in the western Chicago suburb of Downers Grove, Ill.

8/26/14 1:00 pm EST

Free Webinar: Low Temperature Heat Emitter Options in Hydronic Systems

With proper design, you can create systems that require supply water temperatures no higher than 120° F under design load conditions.

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