Analysis of 5,063 customer responses from 10 MEP distributors confirms what many suspected but few have quantified — customer experience has become the primary differentiator in wholesale distribution. Companies prioritizing experience demonstrate higher retention rates, greater wallet share, and reduced cost-to-serve.
Aldrich joined A. O. Smith in 2001 as part of the company’s four-year manufacturing rotational program.
March 12, 2026
With more than two decades of engineering and product development leadership at A. O. Smith, Aldrich steps into the role at a critical moment for the water heating industry.
Champions of Distribution has three award categories: Best Distributor to Work With, Champion of Distribution Sales, and Champion of Distribution Counter Service.
The Green GOOD DESIGN program is in its 18th year.
March 6, 2026
The award is presented by The European Centre for Architecture Art Design and Urban Studies and The Chicago Athenaeum: Museum of Architecture and Design and recognizes the world’s most important examples of sustainable design.
The company, founded in 1901, grew from a local manufacturer into a global provider.
March 5, 2026
Milwaukee Valve’s 125th anniversary celebration will highlight key historic events, including innovations in bronze, iron and specialty alloy valve technologies; expansions into new markets; and the company’s longstanding legacy of customer trust.
Sales by HARDI distributors declined by 5.9% during January 2026. The annual sales growth for the 12 months through January 2026 is an increase of 2.3%.
In collaboration with a diverse range of partners, LIXIL is focused on creating sanitation markets in global economies and rural communities.
March 3, 2026
Approximately 1.7 billion people do not have basic hygiene services at home. The human cost is devastating: more than 1,000 children under the age of five die every day from diseases spread by unsafe drinking water, poor sanitation, and inadequate hygiene.