For the past several months I’ve been doing aninformal study on the various attitudes salespeople exhibit.
I’ve tried to be aware of the mood these folks exhibited when I was a customer. The salespeople ranged from cashiers at the checkout counter of our grocery store to baristas at the local coffee shop and all the way up to some higher-end shopping for furniture, computers and oriental rugs. The attitudes of all these salespeople varied tremendously. I also recognize I was drawn to the folks who were more upbeat — those with a sincere smile and those people who appeared to be pleased that I was in their store and planned to spend some money.