Our industry is continually evolving and, in my opinion, the next five years will see more change than any period in the past.
Last month I wrote about the history and future of retailing and brick-and-mortar stores. I put in many hours of research, interviewing experts and reaching out to industry leaders. I had my eyes opened to what dramatic changes we will see the next several years. That article was broad and fairly generic to retail in general. This month, I want to get more specific and talk about what I believe decorative plumbing and hardware showrooms will look like and how they will need to be operated in the year 2020.