Pretty much the routine is: hire someone, show them
the vendor catalogues, give them a quick tour of the showroom and wish them
well! Almost all the training ends up being on-the-job and a few minutes with
the various manufacturer reps that come into the showroom. Very few folks have
a well thought-out, written training program. In my opinion this is
inexcusable. Why would you go through the entire hiring process, hoping to find
the very best person possible, and then not spend the time, energy and money
necessary to help make the new hire the very best they can be - as fast as
possible?
Training is something we all know we should do - but
we never get around to doing it - or at least doing it as well as we should.
Every employee, in every position, deserves to have a written job description
that tells them what’s expected of them. Likewise, every employee should be
given the advantage of regularly scheduled job performance evaluations. They
deserve to know how they’re doing.