Mechanical contractors spoke loudly and clearly about the need for speedier reaction by distributors - and fewer mistakes
Case in point: a panel discussion sponsored by the American Supply Association's Industrial Piping Division at September's ASA Convention/Network '05 event in Orlando, Fla. “The Voice of the Customer: The Key to Mutual Profitability” featured three prominent mechanical contractors talking about their expectations of distributors, and their frustrations. Moderated by Columbia Pipe & Supply's Tim Arenberg, the program gave insight into rapidly changing construction methodology.