Happy and motivated employees combined with reliable suppliers make for a successful company.
I was also told some information about the roots to this colossal failure. A very good HVACR salesman I know told me that he had interviewed for a sales job with them a year before they went under. He said, “It was a short-time job. They offered a good commission for all first-time sales, but almost nothing (2%) for repeat sales, and there are only so many potential new customers in a market, so I turned them down.”