Bob Vormittag, president, kicked off the conference with an introduction to developments in the industry and company products to be introduced at the conference.
VAI addressed one of the key trends it sees in the trade - customer self-service. One of its new offerings is its System 2000 Enterprise Portal, a Web-based program that allows companies to require user logins to their sites. VAI uses the portal on its own site, tailoring it to different users and allowing access to company data, applications and contact information.