New Book! “Customer Service: Your Path to Higher Profits”
We're pleased to announce that Customer Service: A Path to Higher Profits, a new condensed and highly interactive, 40-page workbook is now available. Customer Service introduces employees to basic concepts of customer service and the connection of “Superb Service” to a company's increased profit level.
Employees learn that the customers define service. They see how specific groups like contractors and MRO/OEM accounts define what they value most from the wholesale distributor. Employees also learn how service to the outside customer depends on how well they serve the “internal customer.” In addition, the workbook describes several measures of service, connects service decisions to customer profitability and offers several tips and techniques for communicating positively with customers.