Here's the scenario: I just turned 50, I'm married and the last of my four kids just graduated from college (hurray)! Both my wife and I have been pretty successful and we've decided to build our dream house up in the mountains. A friend of ours has agreed to be the general contractor and he's given us the okay to select and purchase all the finish plumbing products for the three and a half bathrooms, the kitchen, wet bar and laundry room. Heck, it's our project, our money, our style preference and our time frame, so why shouldn't we take charge of this phase of the project? My wife and I have divided up the responsibilities of selecting products. She's going to do the interior design phase, and I'm doing the bathrooms, kitchen and exterior building products. Our contractor has used your showroom before, both with and without a plumbing contractor involved. He's assured us that as a fairly large plumbing wholesaler, you'll extend us very fair pricing. I like shopping the big boxes for some things, but not for this project. So let's get started.
I called for directions to your showroom and the gal who answered the phone did a good job. But while she was giving me directions, she had to put me on hold twice to answer other calls. This was a bit annoying, but hey, you're busy and that's a good thing. While on hold you had a local hard rock music station playing - and I thought to myself that you missed an opportunity to tell your story by not having a professionally done “message on hold.” Besides, I really don't like hard rock!