Excerpts from speakers' presentations provide insight into supply chain relationships.
“Today, 75% of our incoming order lines are received by EDI… At times, people ask, 'Does EDI really save money?' My answer is absolutely, yes… In 1998, we had 125 customer service representatives. Today, after six years of good growth, we have less than 70! We did not lay anyone off. We transferred people to other jobs and used attrition to eliminate headcount.