The PHCP industry mourns with many others the death and destruction wreaked upon New York City, Washington, and thousands of U.S. citizens on Sept. 11.
Among the casualties was Norma Khan, 45, manager of member services for the Plumbing-Heating-Cooling Contractors - National Association. She was a confirmed passenger on the hijacked American Airlines Flight 77, traveling to PHCC's Sept. 12-16 annual convention in Reno, Nev. The flight departed from Dulles International Airport and crashed into the western wall of the Pentagon after hijackers redirected the Los Angeles-bound flight back to Washington.