Poor communication is not the only reason that relations between manufacturers and distributors are strained, consultant John Sedgwick told members of the Northamerican Heating, Refrigeration and Airconditioning Wholesalers Association Dec. 3 during their convention in New Orleans. Talking to each other, however, can improve the situation.
Strained relations are a concern, he said, because a majority of manufacturers and wholesalers surveyed by Sedgwick believe that they are one of the major reasons that the HVACR industry has a problem growing. Sedgwick surveyed NHRAW's members and associate members (manufacturers) in 2000. Other sources of stress include: