Here are two letters we received from a couple of Supply House Times readers.

As Hank Darlington indicated, proper training and adequate resources are key, and people are our most valuable resource. They should never be considered - and are not - an expendable commodity. It is imperative that we be sure that our people are encouraged, supported and reassured that they are important to the success of our team. Training is only one facet in the overall plan for our diamonds-in-the-rough.