All components, such as set-up, video, chat and archives, are configured to match the client's Web site. The client's site leads viewers through a log-in page to a video page, custom configured to the client's requirements.
E-spex charges a monthly fee for its software, support, archiving and bandwidth services.
In other news, HVACTV.com has joined forces with Johnstone Supply and Honeywell to provide a free Web-based training program for service contract owners, service managers and technicians. Called "Service Success," the five-part multimedia program features contractor trainer Tom Piscitelli, delivering the message to contractors that their success depends not only on technical proficiency, but also excellent customer relations. All five sessions will be Webcast live on HVACTV.com and will begin at 6:00 p.m. EST:
- "Setting the Stage for Service Success," Sept. 26, 2002
- "The TRUST Process," Oct. 17, 2002
- "Repair vs. Replace Analysis," Nov. 21, 2002
- "The Technical Benefits Story," Dec. 19, 2002
- "Easy Add-On Sales," Jan. 16, 2003
Additional information on the program is available at www.HVACTV.com.