Bad technology devastated the company; wiser investments have helped double sales over the last four years.
Dave Ramsey, the late owner and CEO of United Pipe & Supply, came out on the wrong end of an IT investment in the early years of this new millennium. The company bought a network system from a provider that afterward went bankrupt. Technical support dissolved and the company's in-house staff was ill-equipped to deal with malfunctions that threatened United's survival.