Business articles (and consultants) spend a lot of time telling you that keeping your customers happy is the key to increased profitability. They tell you that it is all about customer service and “delighting” your customers. They give you a host of techniques on how to improve your customer service - but often they skip the most fundamental part of the equation. You can't possibly offer consistently high customer service when you are churning through employees.
The excuse I hear is, “You just can't find good help these days.” Wrong! However dubious you may think the local talent pool is, churning is a symptom of deeper problems.