Thanks for joining me again for this month’s installment of “Build it Better.” If you haven’t read last month’s column, you may want to take a moment to check it out, as this month we are building onto and applying the ideas introduced there. Last month we discussed the concept of “Continuous Improvement” and the importance of moving forward one small step at a time to get better each day. This month we take that approach and apply it to creating a “Culture of Openness” in your rep firm. We want you to be able to identify and define the actions the leadership at your firm needs to take for Continuous Improvement to become the default mindset within your entire organization.
As a leader, everything you do sends a message to your team. As a leader in your organization, you must be purposeful in your words, behaviors and attitude in meetings, emails, and day-to-day interactions if you want those actions to promote a culture of Continuous Improvement. Let’s start with what not to do.