When it comes to stocking pumping equipment and components for your customers, having what they need — when and how they need it — goes a long way in delivering quality customer service. When a contractor requests a pumping system, there may be no time to wait for “one more component” to arrive. Yet, from an inventory perspective, keeping an ample supply on-hand of all parts and configurations can also pose its own challenges: inventory control, complex ordering and overhead management, invoicing issues, and more.
From a distributor’s perspective, there are several variables to consider when looking at how to manage your pumping inventory. Does an a-la-carte system make the most sense and provide the most ease? Or is it better to offer pre-packaged or preassembled systems? How do these system options benefit contractors – and can those benefits enhance a distributor’s customer service levels?