I recently posed this question to The Wallies, they being contractors who post nearly every day on The Wall at HeatingHelp.com: If a new wholesaler moved into your town, what would they have to do to win your business?
A contractor in California answered first. He wrote: “Hi Dan, I'd love to see them actually keep a good stock of parts. My local wholesalers keep paring down what they inventory, based on what sells fast. Price matters, but knowing they will have what I need quickly is more important.”