The nasty secret that we decorative plumbing folks hold close to our vest is that only a handful of architects, designers, builders and maybe a homeowner or two have the ability to completely design, procure and build the bathroom that they envision. To do a bathroom right, they all need the knowledge and guidance from our industry’s team of vendor sales and support people and a talented showroom consultants. The design-build professionals and design-conscious homeowners may parade their “creation” in their lookbooks, but without the decorative plumbing team, the project goes to mush.
This, my fine colleagues, is a very large part of why vendors, representative agencies and showrooms succeed. It is your brand’s knowledgeable people that push you ahead of your competition and keep the digital world at bay. I believe our market intelligence is our number one deliverable. Without it, we are companies simply slinging product.