Earlier this year, Supply House Times headed down to Ashland City, Tennessee, to visit A. O. Smith’s residential water-heater facility where it chatted with Vice President of Marketing David Chisolm and Senior Manager, Commercial New Product Development Matt Schulz. Chisolm and Schulz talked about A. O. Smith’s push into smart technology, its relationship with distributors, emphasis on training and what’s next on the horizon for the manufacturer.