Manufacturers that debuted new products at the recent 2018 AHR Expo at McCormick Place in Chicago made one thing crystal clear. Making the installation process as easy as possible for the contractor/installer continues to be top of mind, as is helping those responsible for the care and upkeep of the products on the back end.
For instance, take the Franklin Electric Little Giant brand’s VCMX-20 Series of condensate pumps. “You slide the check valve out and are able to service it right there,” Franklin Electric Market Development Manager Jeff Frank told Supply House Times during the show. “A contractor would be comfortable explaining that to a customer over the phone. It’s good for the contractor because it keeps thing simple from a service and maintenance perspective. We’re always listening to our customers and taking what they love and making it better.”