Two out of three consumers won’t use a home service professional again if they aren’t technologically savvy, according to a new survey of 1,026 U.S. consumers. The survey was commissioned by Verizon Telematics to raise awareness of how technology benefits service-based businesses and their end customers.
In partnership with Verizon Telematics, KRC Research surveyed service professionals across five industries (heating, ventilation and air conditioning; construction; landscaping; plumbing and trucking/delivery) with the following results: