Twice in the past week I have witnessed a confrontation between a customer and a stores salesperson. Both turned ugly with the customers storming out of the store. Not good!
This caused me to reflect on a situation that I allowed to get out of hand when we owned our showroom business. Without going into all the details (suffice it to say in my opinion the customer was wrong), but standing up to him and having a verbal confrontation was not the way to handle the situation.