Mixing elements of modern water-heating technology and manufacturing efficiency with corporate and social culture, Navien in October hosted its first-ever trip to the Republic of Korea for North American customers. U.S. and Canadian distribution channel partners were accompanied on the trip by Navien executives, including North American CEO Scott Lee.
“The trip to our South Korean headquarters and factory with our wholesale and contractor partners allowed us to express our gratitude for their business,” Lee said. “Many people in the U.S. and Canada know Navien for our water heaters, but they do not know that we are a world leader in the boiler industry. The factory visit allowed us to show our customers how we ensure that quality is the key factor throughout our manufacturing of both boilers and water heaters. I am pleased with the customer relationships that we cemented on the trip.”