Moen Incorporated Showroom

Moen Inc.

One-of-a-Kind Program Provides Training and Support to Service Plumbers
Standing out as a service technician in the plumbing field creates an opportunity to exceed consumer expectations while building long-term, profitable relationships.

Two recent studies conducted by Moen Incorporated shed light on issues in today’s plumbing industry. For service plumbers, hiring and training qualified candidates, increasing the professionalism of the industry, and business development are just a few areas of concern. And, when it comes to finding service plumbers, homeowners are looking for ways to evaluate their knowledge level and professionalism. In order to meet the needs of both, Moen recently introduced the Moen Certified Service Plumber program (MCSP).

This innovative, one-of-a-kind training and certification program allows service plumbers to sharpen their installation techniques while also providing service tools to make their jobs easier, complete the job with the utmost degree of professionalism and set them apart from the competition.

Knowledge
After consulting with hundreds of service plumbers throughout the country, it was clear to Moen they were looking for key selling points, such as product and repair knowledge, to differentiate their services in a highly competitive market. To ensure this high quality service, the MCSP program requires training and continuing education sessions on faucet repair and installation.

In addition to the training to help prepare each MCSP technician, Moen also provides exclusive access to product and technical specialists through a dedicated toll-free MCSP support line. This line allows the plumbing technician to place on-site calls to obtain immediate assistance with product, repair and installation questions.

Service
Service plumbers were also looking for measures to increase professionalism in the industry. With the MCSP program, service plumbers who achieve certification receive a kit of customer service tools, such as shoe covers, floor mats, Moen product catalogs and product warranty cards.

In addition, Moen product catalogs allow service plumbers to extend their services to include product sales — right in the customer’s home.



Moen logo

For more information, please contact us at:
25300 Al Moen Drive
North Olmsted, Ohio 44070
Phone: 440/962-2000
Web Address: www.moen.com 

Multimedia

Videos

Image Galleries

BNP Media's Plumbing Group Visits Grundfos North American Headquarters

BNP Media’s Plumbing Group, comprised of the Plumbing & Mechanical, Supply House Times, PM Engineer (pme) and Reeves Journal brands, recently visited Grundfos’ new North American headquarters building in the western Chicago suburb of Downers Grove, Ill.

8/26/14 1:00 pm EST

Free Webinar: Low Temperature Heat Emitter Options in Hydronic Systems

With proper design, you can create systems that require supply water temperatures no higher than 120° F under design load conditions.

Supply House Times

SHT September 2014 cover

2014 September

Our cover this month features incoming ASA President Rick Fantham, who holds the dual roles of president and CEO of Hajoca Corp., and London, Ontario-based Emco.

Table Of Contents Subscribe

Supply House Times Poll

Back to School

It’s back-to-school time, how do you stay knowledgeable on the industry:
View Results Poll Archive

The Supply House Times Store

plumbing-hvac.gif
2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research

CS-OflRGBhomepage.jpgWith access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

Premier 125

Premier 125 button

The information SUPPLY HOUSE TIMES uses to rank the Premier 125 is the most accurate we can gather. It is primarily based on responses to a questionnaire we send to the wholesalers in our database, supplemented with information obtained from industry reports and estimates.

STAY CONNECTED

facebook Twitter Updated icon Youtube Updated icon    LinkedIn Updated icon  Google+