I trust everybody had a fun and safe holiday season. I know some folks north of the border certainly enjoyed theirs thanks to some outstanding customer service. Canadian airline WestJet had a virtual Santa ask passengers at airports in Toronto and Hamilton what they wanted for Christmas. Once those planes took off, WestJet employees went on a shopping spree and delivered the specific presents to those same passengers when they arrived at baggage claim in Calgary.
Retiring Ferguson CEO Frank Roach and his successor Kevin Murphy talk about the seamless leadership transition, the company’s future and views on the current marketplace. Read more stories in 2017 May Issue.