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Scott Benfield is a consultant to durable goods distributors and manufacturers. He has more than 25 years of experience with Fortune-rated industrial companies and nationally ranked distributors. He is the author of five books for distributors, numerous research projects and professional articles. His firm, Benfield Consulting (www.benfieldconsulting.com), is located in a suburb of Chicago and he can be reached at (630) 428-9311 or bnfldgp@aol.com.

Jim Olsztynski is the editor of Supply House Times. He began his long career in the plumbing industry in 1977 when he joined the staff of Supply House Times, and has won numerous awards for editorial excellence. Olsztynski was one of the industry spokesmen chosen to appear on the History Channel’s "Arteries of Civilization" program on plumbing history, adapted from sister publication Plumbing & Mechanical’s 10-year "History of Plumbing" serial features. Olsztynski is also editorial director of Plumbing & Mechanical and consulting editor of PM Engineer. In addition, he writes and edits The Insider, a newsletter for plumbing/heating manufacturers, and PVF E-News, a newsletter focusing on the pipes, valves and fittings industry.

Tim Fausch, the publishing director of BNP Media’s Architecture, Engineering & Construction and Mechanical Systems Groups, explores “trends from the trenches.” During the last 27 years, Tim has viewed the construction field as an editor, circulation manager, marketing manager and publisher, and he draws on his experience and research collected via Clear Seas Research and the Building Products Panel to provide exclusive insights into the current construction market. He can be reached at fauscht@bnpmedia.com.

Don Arnold has been involved with plumbing products for more than 40 years in a variety of roles, including design, sales and marketing, and communications. As the holder of more than 30 patents, he has more than a skin-deep understanding of what makes things tick in this field. For readers of Supply House Times, he is best known for his product training series and subsequent manual, College of Product Knowledge.