Articles by Jim Olsztynski

United Airlines' website includes a windy "12 Point Customer Commitment" detailing how much the company treasures we poor saps who have to endure their foibles while we move around the country.

One of the earliest stories I was assigned when I first joined the staff of Supply House Times way back in 1977 was to interview a bunch of New York City plumbing wholesalers who were trying to make “trip charges” stick amid resistance from trade customers.

Next year’s meeting in Washington promises “something completely different.”

The federal agency shows no inkling toward ultra-low lead and flush requirements.

VAI’s 2008 User Conference helped customers deal with “products and services in oversupply.”

A Supply House Times survey finds both short- and long-term actions.

CDA’s Global Trends Conference provided much food for thought.

So why do so many distributors try to hide in plain sight when it comes to business information?

Legendary CEOs like Jack Welch and “Chainsaw” Al Dunlop made their reputations from a hard-nosed philosophy that elevated financials over people.

Reputable companies have been victimized like the unfortunate ladies from Salem.