United
Airlines' website includes a windy "12 Point Customer Commitment"
detailing how much the company treasures we poor saps who have to endure their
foibles while we move around the country.
One of the earliest
stories I was assigned when I first joined the staff of Supply House
Times way back in 1977 was to interview a bunch of New York City
plumbing wholesalers who were trying to make “trip charges” stick amid
resistance from trade customers.