The first 20 minutes with a client, especially a new client, is probably
the most important time you can spend with them.
There are lots of things that should happen in that first face-to-face time
with the client.
Wow! I just finished reading, watching and then trying to digest the state of the industry address that Michael Werner, president and CEO of Globe Union Group, gave at KBIS 2012 in Chicago. I later followed that up with an interview with Michael via Skype.