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Articles by Hank Darlington

The first 20 minutes

Be prepared when that new customer walks through the door.
July 1, 2012
The first 20 minutes with a client, especially a new client, is probably the most important time you can spend with them. There are lots of things that should happen in that first face-to-face time with the client.
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Tools of the future

Technology integration at the forefront of Michael Werner's KBIS speech.
June 1, 2012
Wow! I just finished reading, watching and then trying to digest the state of the industry address that Michael Werner, president and CEO of Globe Union Group, gave at KBIS 2012 in Chicago. I later followed that up with an interview with Michael via Skype.
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The importance of teaching selling skills

Closing the sale is critical in a showroom operation.
May 1, 2012

The fact that I’m sitting here in swim trunks and a T-shirt at our home in Baja, Mexico may make you think that I don’t have a very busy day in front of me. Well, you’re wrong. This article will take three or four hours to write and edit. Then I have to do six to eight miles in my kayak since I’m getting ready to do a 130-mile, eight-day kayak trip down the beautiful Sea of Cortez.

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A century of success

Keidel Supply's investment in showroom operations pays off in a big way.
April 1, 2012
From time to time, I’m asked to write about an outstanding showroom operation. I love doing these in-depth articles.
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A time to give, say thanks

Recognizing the efforts of others can go a long way in life.
March 1, 2012
I keep a file folder labeled “article ideas.” After writing an abundance of articles, I have to be careful not to be too redundant, although you know I do have some favorite topics! My writing style has always been to be less formal and more personal.
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A few forms can reap big benefits

Gathering the proper information will increase sales, productivity, efficiency and morale.
February 1, 2012
I’ve been reluctant to write on this subject because, quite frankly, I really don’t like a lot of “forms.” However, when I reflected on how much they helped my business become more professional and proficient, and how they’ve helped dozens of my consulting clients, I decided to plunge ahead.
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Would I want to buy from you?

January 1, 2012
Make your client’s shopping experience the very best you possibly can.
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Learning To 'Sell' Features And Benefits

December 1, 2011
Every time you can add value, price becomes less important.
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Understanding Gross Profit Margin

November 1, 2011
There will always be a niche for well-run, family-owned wholesalers.
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Klaff's Raises The Bar

October 1, 2011
Customer service, employee training and integrated design distinguish showroom operations.  
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BNP Media's Plumbing Group Visits Grundfos North American Headquarters

BNP Media’s Plumbing Group, comprised of the Plumbing & Mechanical, Supply House Times, PM Engineer (pme) and Reeves Journal brands, recently visited Grundfos’ new North American headquarters building in the western Chicago suburb of Downers Grove, Ill.

5/7/13 2:00 pm CST

How To Use Your Strengths To Fight The Threat Of Amazon Supply

AVAILABLE ON DEMAND A new 8,000 lb. gorilla, Amazon Supply, has taken aim at many of the customers of PHCP supply houses. Supply House Times columnist Dick Friedman, an authority on business planning and the strategic use of inventory, warehouses and technology will present strategies and tactics for you to compete with Amazon Supply.


Supply House Times

April 2014

2014 April

In the April issue of Supply House Times, there is much focus on young professionals in the distribution industry. Find out who is being recognized as this year's Young Executives for the American Supply Association and read who will be taking over Aaron & Co. when it's current owners retire. Read about Central Plumbing Specialties' recent expansion, catch up on the latest news from the distribution industry as well as the latest products!
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