organization has long been known for innovative business practices, many of
which visitors to its theme parks experience in subtle ways. For instance,
lines for rides and restaurants have signs at certain points telling how long
the wait will be from that position - 15 minutes, 30 minutes, etc. Except
the times are exaggerated. Usually the wait is somewhat shorter.
are following the business precept of "under-promise,
over-deliver." Most businesses take the opposite tack and say
anything to mollify customers even if there's little chance of fulfilling the
Retiring Ferguson CEO Frank Roach and his successor Kevin Murphy talk about the seamless leadership transition, the company’s future and views on the current marketplace. Read more stories in 2017 May Issue.