Counter sales representatives build, create, and manage customer relationship equity. These relationships are different than those developed by field sales but they are critical to success in a competitive marketplace. It’s not enough to achieve some or even most of your customers’ expectations - your objective is to meet them all.
These workshops will address the following:
Defining the counter conundrum
Customer expectations
Relationship equity
The Value Proposition: up selling & suggestive selling
Dealing with angry or demanding customers
Defining your role
Price vs. cost
Profile of the “A” Player Counter Professional
Merchandising
Communication skills
Who Should Attend?
Counter Sales Persons, Inside Sales Persons, Service Technicians, Delivery People, Receptionists
Pricing:
Members $375, Non-members $395
When & Where:
Mississauga:
8:30 am – 5:00 pm, Tuesday, November 18th,
Stage West All Suite Hotel; 5400 Dixie Road; Mississauga, ON
Burnaby: 8:30 am – 5:00 pm, Thursday, November 20th,
Executive Inn Hotel & Conference Centre; 4201 Lougheed Hwy.; Burnaby, BC
To register:
Click on the attached registration form below, or register on-line atwww.pide.ca.
For more information, please contact Stephen Apps (416) 695-0447, ors.apps@ciph.com.
