Some
present trends will dictate the future, but surprises always spring up.
In our “50 Bold Predictions” feature, the vast
majority of predictions made by industry citizens are extrapolations of present
trends, which is to be expected.
After all, our world of today has been shaped in many
ways by trends that began long ago. For instance, when this magazine started in
1958 computers were around, though primitive and rare compared with today’s
slick and ubiquitous technology. Nonetheless, it was readily apparent back then
that computers would play a much bigger role in the business world and society
of the future. Same with jet airplanes, television and so many other budding
technologies of the time — heck, cell phones are the manifestation of Dick
Tracy’s then futuristic two-way wrist radio that captivated comic strip fans of
the 1950s.
Keep
in mind that not every extrapolation pans out. A half-century ago it was widely
predicted that by now electricity would be too cheap to meter thanks to nuclear
energy, and that robots would be performing the housekeeping chores in most
American homes. Anytime I’m in need of a chuckle, I reach for a trade magazine
article from 1955 that proclaims the coming era of nuclear-powered residential
boilers.
Some trends continue in logical progression, while others peter out. That’s
because surprises spring up to alter technological, cultural and economic
landscapes. Nobody a half-century ago predicted the Internet, or the cultural
upheaval of the 1960s, or $100-a-barrel oil.
Nobody envisioned competitors like Home Depot and Lowe’s, or the rise of China
as a major source of products. A half-century ago the PHCP supply business was
as fragmented as a jigsaw puzzle. In all that I have read from that era, nobody
foresaw our industry giving rise to multi-billion-dollar national chains. It
seemed that small independent wholesalers would continue to dominate this
industry’s stream of commerce as they had throughout the first half of the 20th
century.
That started to change midway through, however. In an article I wrote for Supply House Times’ 25th
Anniversary edition in 1983, I examined an NAW research study on “Future Trends
in Wholesaler Distribution” and noted: Large
wholesaler firms will grab market share at the expense of companies defined as
medium and, especially, small. Acquisitions and mergers will be a major fuel of
that process.
That’s
not completely accurate, however. A close assessment of the consolidation wave
that has washed over this industry since then finds quite a few small
independent wholesalers still thriving. It’s the medium-sized companies, being
neither fish nor fowl, that have a harder time competing with the big firms’
economies of scale and ending up as prime acquisition targets. The smallest
supply houses usually have a niche specialty and low overhead that enable them
to pick off sufficient business in a local market to survive. Here’s a bold
prediction: This will continue to be the case far into the future.
Beyond that, I’m not inclined to speculate
much about what lay beyond the horizon. It’s easy to project that RFID tags,
warehouse robotics, pervasive wi-fi and other nascent technologies will have a
dramatic impact on the distribution industry in years to come. But nobody has
an inkling of what epic surprises will inevitably arise to divert some of
today’s trends in another direction.
With that in mind, let’s conclude this 50th Anniversary issue with words
of wisdom from perhaps the wisest business writer who ever lived. Peter Drucker
wrote the following in 2004, the year before he passed away a few days short of
his 96th birthday.
Futurists always
measure their batting average by counting how many things they have predicted
that have come true. They never count how many important things come true that
they did not predict. Everything a forecaster predicts may come to pass. Yet,
he may not have seen the most meaningful of the emergent realities or, worse
still, may not have paid attention to them. There is no way to avoid this
irrelevancy in forecasting, for the important and distinctive are always the
result of changes in values, perception and goals, that is, in things that one
can divine but not forecast.
But
the most important work of the executive is to identify the changes that have
already happened. The important challenge in society, economics, politics, is
to exploit the changes that have already occurred and to use them as
opportunities — and to develop a methodology for perceiving and analyzing these
changes.