INSIDE SALES/CUSTOMER SERVICE REPRESENTATIVE
The inside sales representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.
Job duties:
Generate new and repeat sales by providing product and technical information in a timely manner
Determine customer requirements and expectations in order to recommend specific products and solutions
Recommend alternate products based on cost, availability or specifications
Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles
Accurately process customer transactions such as orders, quotes or returns
Provide accurate information regarding availability of in-stock items
Obtain accurate information from vendors relating to shipment dates and expected date of delivery
Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
Fill requests for catalogs, information or samples
Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals
Setup and maintain customer files
Identify trends in customer satisfaction or dissatisfaction
Manage time effectively, meet personal goals and work effectively with other members of the distribution team
Communicate to the purchasing department unexpected increases or decreases in demand for products
Assist in scheduled physical inventory counts
Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
Follow company policies and procedures
Present a professional image at all times to customers and vendors
Perform other duties as assigned.
